​We want you to love your purchase from OMAJ Organics. If you're not completely satisfied with your order, you can request a return within 14 days of receiving your package.

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Eligibility

• To be eligible for a return, the product must be unused, unopened, and in its original packaging.

• We cannot accept returns on products that have been used, opened, or tampered with for hygiene reasons.

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How to Request a Return

1. Contact Us: Email our customer service team at info@omaj.com within 14 days of receiving your order to request a return.

2. Provide Details: Include your order number and the reason for the return in your email.

3. Receive Instructions: We will provide you with instructions on how to send your package back to us.

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Return Shipping

• Customers are responsible for the return shipping costs.

• If the product is defective or damaged upon arrival, we will cover the return shipping costs.

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Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, we will process a refund for the purchase price of the product (excluding the original shipping cost) to your original method of payment.

• Please allow 5-10 business days for the refund to appear in your account, depending on your bank's processing times.

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Exchanges

• We currently do not offer exchanges. If you would like a different product, please place a new order on our website.